Terms & Conditions

Last updated: 7 October 2026

These Terms and Conditions apply when you use the Number Plate Supply website or place an order with us.

Please read them carefully before placing an order. By placing an order, you confirm that you accept these Terms and Conditions.

1. About us

Number Plate Supply is operated by Hyp3d Ltd, a company registered in England and Wales.

Company number: 15646850
Registered office: Hones Business Park, Waverley Lane, Farnham, GU9 8BB, United Kingdom
Website: numberplatesupply.co.uk
Customer support: support@numberplatesupply.co.uk
Sales enquiries: sales@numberplatesupply.co.uk

Number Plate Supply is a DVLA-registered number plate supplier.

2. These terms

These Terms apply to purchases made through numberplatesupply.co.uk.

They should be read alongside our:

  • Refund and Returns Policy
  • Delivery Information
  • Privacy Policy

If there is any conflict between these Terms and information displayed specifically for your order at checkout, the information shown at checkout will take precedence for that order unless otherwise required by law.

Nothing in these Terms affects your statutory rights.

3. Ordering number plates

When placing an order, you are responsible for checking that all information you provide is complete and accurate.

In particular, you must check:

  • the registration number entered;
  • whether you require a front plate, rear plate or pair;
  • the size and type of plate selected;
  • any border, badge, flag or EV identifier selected;
  • your delivery address; and
  • your contact details.

Your registration number must be entered exactly as it appears on your entitlement documents.

We manufacture road-legal registration plates using the spacing and format required by the applicable UK regulations. We will not intentionally manufacture a road-legal plate using an altered or illegal registration format.

The preview shown by our plate builder is intended to help you check your order. Minor differences in proportions, positioning, colours or appearance may occur between an on-screen preview and the finished physical product.

4. Order acceptance

After you place an order, we will normally send you an email confirming that we have received it.

We reserve the right to refuse or cancel an order where, for example:

  • payment has not been authorised;
  • incorrect pricing or product information has been displayed;
  • we cannot verify your identity or entitlement to the registration number;
  • we reasonably suspect fraud or misuse;
  • we are legally unable to supply the requested plates;
  • the delivery address is outside an area we currently serve; or
  • circumstances outside our reasonable control prevent us from fulfilling the order.

If we cancel an order for reasons unrelated to anything you have done, we will refund any amounts due to you.

5. Proof of identity and entitlement

As a registered number plate supplier, we are required to verify the appropriate documentation before supplying road-legal number plates.

You must provide evidence confirming your identity and your entitlement to use the registration number ordered.

Accepted documents may include, depending on your circumstances:

  • a driving licence;
  • an eligible utility, council tax or rates bill;
  • an eligible bank or building society statement;
  • a passport or other accepted identity document;
  • a V5C registration certificate;
  • a new keeper slip;
  • a V750 certificate of entitlement;
  • a V778 retention document;
  • a V11 vehicle tax or SORN reminder;
  • an eligible V948 or eV948 authorisation;
  • a qualifying fleet or lease company authorisation; or
  • another document accepted under the applicable DVLA requirements.

The documents required can vary depending on the document supplied and your circumstances.

After ordering, you may be provided with a secure method of submitting documents for verification. We may ask you to provide further evidence or original documentation where this is necessary to comply with our legal or regulatory obligations.

Providing payment for an order does not remove the requirement to provide satisfactory documentation.

Your plates will not be dispatched until the required verification has been completed.

6. Failure to provide acceptable documents

You are responsible for ensuring that you are entitled to use the registration number ordered and that you can provide the required evidence.

Because number plates are manufactured specifically for the registration number and options supplied by you, we may begin processing or manufacturing your order shortly after it is placed.

If you cannot provide acceptable identity or entitlement documents, we may be unable to supply or dispatch the plates.

Where personalised plates have already been manufactured, the plate cost will not normally be refundable simply because suitable documentation cannot be provided. Any unused delivery charge will be refunded where applicable.

We therefore recommend checking that you have suitable documentation available before ordering.

7. Personalised and made-to-order goods

Registration plates are manufactured specifically for the registration number and options selected by you.

They are therefore personalised, made-to-order goods.

The usual statutory right to cancel an online purchase within 14 days for a change of mind does not generally apply to goods that are made to a consumer’s specifications or are clearly personalised.

This means that once your personalised number plate order has entered production, you cannot normally cancel it simply because:

  • you entered the registration incorrectly;
  • you selected the wrong plate or options;
  • you no longer require the plates;
  • you change your mind; or
  • you are unable to provide the required identity or entitlement evidence.

This does not affect your rights if the goods are faulty, damaged, incorrectly supplied or not as described.

8. Cancelling before manufacture

If you need to cancel an order, contact support@numberplatesupply.co.uk as soon as possible and include your order number.

If manufacture has not started, we may be able to cancel the order and issue a refund.

Because we aim to process orders quickly, we cannot guarantee that a cancellation request will reach us before manufacture begins.

9. Product standards

Our road-legal number plates are manufactured to meet the applicable requirements for UK registration plates, including the BS AU 145e standard where applicable.

Road-legal plates include the markings required by the applicable regulations.

It remains your responsibility to ensure that:

  • the registration number displayed is valid for the vehicle;
  • the plates are fitted correctly and securely;
  • plates remain clearly visible and legible;
  • the vehicle continues to comply with applicable registration plate laws; and
  • any changes made to the plates after delivery do not make them unlawful.

Drilling, cutting, modifying, covering or otherwise altering a plate after supply may affect its appearance, performance or legal compliance.

10. Prices

The price payable is the price displayed at checkout when you place your order.

Prices shown on the website include VAT where applicable unless stated otherwise.

Delivery charges and optional extras are shown separately where applicable before you complete your purchase.

We take reasonable care to ensure that prices are correct. If an obvious pricing error occurs, we may contact you before fulfilling the order and give you the option of paying the correct price or cancelling the affected item.

Promotional codes, discounts and offers are subject to any conditions displayed with the promotion and may be withdrawn or changed at any time before an order is placed.

11. Payment

Payment must be made using one of the payment methods available at checkout.

Where a third-party payment or finance provider is offered, such as an instalment or buy-now-pay-later provider, additional terms from that provider may apply to your use of its service.

Approval for any third-party credit or payment facility is controlled by the relevant provider and not by Number Plate Supply.

We may delay processing or cancel an order if payment is refused, reversed or identified as potentially fraudulent.

12. Production and dispatch

We aim to process orders promptly.

Any manufacturing, dispatch or delivery dates shown on the website are estimates unless we expressly state that a service is guaranteed.

Road-legal plates cannot be dispatched until the required document checks have been completed successfully.

Delays in providing documents, providing incomplete documents or responding to requests for additional information will delay dispatch.

13. Delivery

Available delivery services and charges are displayed during checkout.

We currently use tracked Royal Mail services, which may include:

  • Royal Mail Tracked 48;
  • Royal Mail Tracked 24; and
  • Royal Mail Special Delivery.

Delivery times normally begin from the date of dispatch rather than the date the order was placed.

Services described as Tracked 24 or Tracked 48 are delivery aims and are not guaranteed delivery times unless expressly stated otherwise.

Delivery to some locations, including remote postcode areas, islands and certain parts of the UK, may take longer.

Please see our Delivery Information page for full details.

14. Delivery addresses

You are responsible for providing a complete and accurate delivery address.

If you notice an error after ordering, contact us immediately. We will try to help, but we cannot guarantee that an address can be changed after an order has been processed or dispatched.

If a parcel is returned to us because the address supplied was incorrect or incomplete, we may ask you to pay an additional delivery charge before the order is sent again.

15. Risk and ownership

Responsibility for the goods passes to you when you, or a person identified by you to receive them, takes physical possession of the goods, subject to your statutory rights.

Ownership of the goods passes to you once we have received payment in full.

16. Damaged, faulty or incorrect orders

Please inspect your order after delivery.

If your plates:

  • arrive damaged;
  • are faulty;
  • contain a registration number different from the one shown on your order confirmation;
  • do not contain the options you ordered; or
  • are otherwise not as described,

please contact support@numberplatesupply.co.uk as soon as possible.

Include your order number, a description of the issue and clear photographs where appropriate.

Please do not fit, drill, modify or dispose of the plates while we investigate the issue.

Where goods are faulty, damaged or incorrectly supplied, we will provide an appropriate remedy in accordance with your statutory rights. Depending on the circumstances, this may include repair, replacement, a price reduction or refund.

Nothing in these Terms limits your rights under the Consumer Rights Act 2015 or other applicable consumer protection legislation.

17. Non-personalised goods

Different cancellation rights may apply to non-personalised products, such as unused fixing kits.

Where the statutory cancellation right applies, consumers normally have 14 days after receiving the goods to tell us that they wish to cancel and a further 14 days to return them.

Please see our Refund and Returns Policy for full details.

18. Returns and refunds

Do not return goods without contacting us first.

To request a return or report a problem, email support@numberplatesupply.co.uk and include your order number.

Approved refunds will normally be issued to the payment method originally used for the purchase.

Processing times after we issue a refund may vary depending on your bank, card issuer or payment provider.

Our full cancellation, refund and returns terms are set out in our Refund and Returns Policy.

19. Your responsibilities

By ordering from us, you confirm that:

  • the information you provide is accurate;
  • you are legally entitled to obtain plates displaying the registration number ordered, or are acting with the authority of someone who is;
  • you will provide genuine and accurate documentation when requested;
  • you will not use our service for fraudulent, unlawful or misleading purposes; and
  • you will comply with applicable laws relating to the display and use of vehicle registration marks.

We may report suspected fraud or unlawful activity to the appropriate authorities where required or permitted by law.

20. Record keeping

Registered number plate suppliers are required to retain certain information relating to number plate sales.

We may therefore retain records relating to your purchase, identity checks and evidence of entitlement where required by law or our regulatory obligations.

Further information about how we collect, use, store and protect personal information is provided in our Privacy Policy.

21. Website availability

We aim to keep numberplatesupply.co.uk available and accurate but do not guarantee uninterrupted access to the website.

We may suspend, withdraw, update or change parts of the website where necessary for maintenance, security, technical or business reasons.

Product photographs, illustrations and plate previews are provided to help describe our products. Screens and devices display colours differently, so the finished product may not appear identical to its digital representation.

22. Intellectual property

The content of this website, including its text, branding, designs, graphics, photographs, software and other materials, is owned by or licensed to Hyp3d Ltd unless