Delivery Information

Last updated: 20 October 2026

We offer free delivery and tracked Royal Mail options for replacement number plates.

Delivery options

Free delivery — 5–7 days
Delivery usually takes 5–7 days after dispatch. This is an estimate, not a guaranteed delivery time.
Royal Mail Tracked 48
Royal Mail aims to deliver within two to three working days after dispatch.
Royal Mail Tracked 24
Royal Mail aims to deliver on the next working day after dispatch. This is a delivery aim rather than a guaranteed service.
Royal Mail Special Delivery
Intended for urgent orders and normally delivered by 1pm on the next working day after dispatch, subject to Royal Mail’s acceptance times, service conditions and postcode exclusions.

The delivery options and prices available for your address will be displayed at checkout.

Production and document approval

Need your number plates fast?

Same-day dispatch available – order before 1pm!

We know you want your new number plates as quickly as possible. That’s why we aim to manufacture and dispatch orders the very same working day when your order and documents are received and approved by 1pm.

Miss the cut-off? No problem. We dispatch orders the next working day once your documents have been approved.

Same-day dispatch is subject to document approval and availability and is not guaranteed. Delivery times begin from dispatch.

Before we can dispatch your plates, we must receive and approve documents proving:

Your identity showing address.
Your entitlement to use the registration number.

Accepted documents

Documents to confirm identity	Documents to confirm entitlement to the registration number
A driving licence, with or without a photo (whether or not it was issued in the United Kingdom)	Registration certificate (V5C)
A bill from an electricity, gas or water supplier, a landline phone bill, a council tax bill or rates bill in Northern Ireland (issued within the last six months)	The New keeper slip (green slip)
A bank or building society statement (issued within the last six months)	A certificate of entitlement (V750)
A passport (whether or not it was issued in the United Kingdom)	A retention document (V778)
A national identity card issued by the government of a state or of a territory (other than the United Kingdom)	Reminder to get vehicle tax or make a SORN (V11)
A debit card or credit card (issued by a bank or building society)	A temporary registration certificate (V379)
A police warrant card	A ‘number plate authorisation certificate’ (V948 or eV948) or a ‘trailer number plate authorisation certificate’ (eV948/2) with a DVLA stamp
An armed forces identity card	A letter of authorisation from a lease or hire company, including a fleet operator. The letter must quote the document reference number from the V5C
	Record of the insurer’s name, reference and policy numbers (for repairs approved by an insurance company)
	A PDF of the vehicle details from the View Vehicle Record (VVR) service from a lease or hire company, including fleet operators, which must quote the V5C document reference number when the original V5C has been suppressed
	A trailer registration certificate (VTRC).

Your confirmation email will contain a secure link for submitting these documents. Orders remain on hold until the necessary checks have been completed.

Delays in submitting suitable documents will delay dispatch.

Dispatch and tracking

Once your order has been dispatched, we will send a dispatch notification to the email address supplied during checkout. If your selected delivery service includes tracking, we will provide a tracking link. Royal Mail may also send delivery updates by email or mobile phone.

Tracking may not become active until Royal Mail scans the parcel into its network.

Weekends and bank holidays

Working days normally exclude Sundays and public or bank holidays.

Royal Mail Tracked services may deliver on Saturdays, but Saturday delivery is not guaranteed. Special Delivery does not automatically include a Saturday guarantee unless that service is specifically offered and selected.

Highlands, islands and other postcode exceptions

Deliveries to the Scottish Highlands and Islands, Northern Ireland, the Isles of Scilly, Isle of Man, Jersey and Guernsey may take longer than the usual delivery aim.

Royal Mail does not provide its normal Tracked 24 or Tracked 48 delivery target for certain remote postcode areas. Some express services may also be unavailable or operate to an extended timetable.

The checkout will show the delivery services available for the postcode entered. A service described as Tracked 24 or Tracked 48 remains an estimated delivery aim unless expressly stated to be guaranteed.

Delivery address

Please check your delivery address carefully before placing your order.

If you notice an error, contact support@numberplatesupply.co.uk immediately. We cannot guarantee that an address can be changed after production or dispatch.

We are not responsible for delays caused by an incomplete or incorrect address supplied by the customer. If a parcel is returned to us, an additional delivery charge may apply before it is sent again.

Delayed or missing deliveries

Delivery estimates are not guarantees unless you selected a service expressly sold as guaranteed.

If your tracking has not updated or your parcel has not arrived within the expected timeframe, email support@numberplatesupply.co.uk with your order number. We will investigate the shipment and, where appropriate, raise an enquiry with Royal Mail.

Please do not place a duplicate order unless we advise you to do so.

Damaged deliveries

If the parcel or plates arrive damaged:

Keep the plates and all packaging.
Take clear photographs of the damage, packaging and delivery label.
Email support@numberplatesupply.co.uk as soon as possible.
Include your order number and photographs.

Do not fit, drill or alter damaged plates before contacting us.

Contact

For delivery enquiries, email support@numberplatesupply.co.uk and include your order number.