Refunds and Returns Policy

Last updated: 18 September 2026

This policy applies to purchases made from Number Plate Supply, operated by Hyp3d Ltd.

Personalised number plates

Every registration plate is manufactured to the registration number and options selected by the customer. It is therefore a personalised, made-to-order product.

Personalised or custom-made goods do not qualify for the standard 14-day change-of-mind cancellation right.

Please check your registration number, plate selection, badge, border, EV strip and other options carefully before placing your order. We cannot refund or replace plates because:

  • The registration number was entered incorrectly by the customer.

  • The wrong plate options were selected.

  • The customer changes their mind after production has begun.

  • The plates are no longer required.

  • The customer cannot provide the required identity or entitlement documents.

This does not affect your statutory rights where goods are faulty, damaged or not as described.

Cancelling before production

If you need to cancel an order, email support@numberplatesupply.co.uk immediately with your order number.

If production has not started, we may be able to cancel the order and issue a refund. Once a personalised plate has entered production, cancellation will no longer be possible.

Document verification

We cannot dispatch registration plates until we have verified the documents required to prove your identity and your entitlement to use the registration number.

You will receive a secure document-upload link after ordering. We may request additional evidence or original documents where required.

If acceptable documents cannot be provided, we will cancel the plate order and postage costs will be returned to the original payment method.

Faulty, damaged or incorrect goods

Please inspect your order as soon as it arrives.

If your plates arrive damaged, are faulty, do not match the registration or options shown on your order confirmation, or are otherwise not as described, contact support@numberplatesupply.co.uk as soon as possible.

Please include:

  • Your order number.

  • Your name and email address.

  • A description of the problem.

  • Clear photographs of the plates, packaging and delivery label.

Do not fit, drill, alter or dispose of the plates while your claim is being reviewed.

Where a fault is confirmed, we will provide an appropriate remedy in accordance with your statutory rights. This may be a replacement, repair, price reduction or refund. We will cover reasonable return costs where goods are faulty, damaged or incorrectly supplied.

Consumers normally have a short-term right to reject faulty goods within 30 days of delivery. Rights may continue after this period, including rights to a repair or replacement.

Fixing kits and other non-personalised items

For non-personalised items such as unused fixing kits, you may tell us that you wish to cancel within 14 days of receiving the item. You then have a further 14 days to return it.

Unless the item is faulty or incorrectly supplied, you are responsible for the return postage and for ensuring that it reaches us safely. We may reduce the refund if the item has been handled beyond what would reasonably be permitted when inspecting it.

If an entire eligible order is cancelled, we will refund the basic outbound delivery charge where required by law. Additional amounts paid for an enhanced delivery service are not normally refundable beyond the cost of our standard delivery service.

Returns procedure

Do not send goods back without first contacting us.

Email support@numberplatesupply.co.uk with your order number and reason for return. We will provide the appropriate return instructions and address.

Please package returned items securely. We recommend obtaining proof of postage.

Refunds

Approved refunds will be issued to the original payment method. Although we will process the refund promptly, your bank or payment provider may require additional time for it to appear in your account.

Original delivery charges and return costs are refunded only where required by law or expressly agreed by us.

Delivery problems

A delayed delivery does not automatically mean that an order is lost. If tracking shows an unexplained delay, contact us so that we can investigate it with Royal Mail.

If a parcel is returned because an incorrect or incomplete address was supplied, we may require payment of a further delivery charge before sending it again.

Contact details

Number Plate Supply
Operated by Hyp3d Ltd
Company number: 15646850
Hones Business Park
Waverley Lane
Farnham
GU9 8BB
United Kingdom

Email: support@numberplatesupply.co.uk

Nothing in this policy limits or excludes rights provided by UK consumer law.